LIMITED ONE YEAR WARRANTY
What Does This Warranty Cover And How Long Does It Last?
This limited warranty applies to both the ekobrew Classic (plastic) and the ekobrew Elite (stainless steel). ekobrew warrants that your ekobrew Reusable Filter will be free of defects in materials or workmanship under normal home use for one year from the date of purchase.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or jurisdiction to jurisdiction.
What will ekobrew Do?
For authorized returns (see below under “How Do You Get Service?), ekobrew will decide whether to send you a replacement without charge or refund the price you paid for it. If we send you a replacement it will have this same limited warranty with the one-year warranty period beginning on the date of shipment. We will pay the shipping costs.
What Does This Warranty Not Cover?
Any problem that is caused by the abuse or misuse of the product, such as by using it for something other than as a coffee or tea filter in a compatible brewer, or by using it in an office or other commercial situation, is not covered. ALSO, REPLACE MENT OR REFUND IS EKOBREW’S SOLE OBLIGATION. THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you
How Do You Get Service?
If something goes wrong with your ekobrew filter, please visit our customer service page (click link below). Please read the FAQ page first. Once you’ve read through possible problems and solutions, you can access the Warranty Return Form at the bottom of the page. You will need a copy of your receipt (either an electronic scan, photo from you camera or phone or electronic receipt you received in your email). This receipt must accompany your Warrenty Return Form. Once you’ve completed this form and attached the accompanying receipt, please allow up to 2 weeks for delivery of your replacement Ekobrew or refund.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THE PERIOD OF DURATION OF THIS LIMITED WARRANTY. Some states or Provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state or the Province of purchase.